At Ragdok, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer options for returns and exchanges. Please read through our policy carefully:

• Order Cancellation: You may cancel your order within 24 hours of placing it for a full refund. After this period, the order will be processed, and cancellations may not be possible.

• Return Eligibility: Returns or exchanges are accepted within 30 days of the purchase date. Items must be unused, in their original condition, and include all original packaging.

o Personalized or custom-made items, unless they are defective.

o Items on final sale or marked as non-returnable at the time of purchase.

o Gift cards or any promotional items received as part of a promotion or discount.

o Change of Mind: We do not accept returns or exchanges if you change your mind after the purchase. Please ensure you are certain before completing your order.

• Minor Defects: While we strive for the highest quality, small imperfections like slight stitching errors or loose threads are rare. In the unlikely event that such defects occur, we may offer a partial refund of up to 10% as a goodwill gesture, based on the severity of the issue. Rest assured, we are committed to minimizing these occurrences and ensuring the best quality in every item.

1. Contact Us: To initiate a return or exchange, please email us at [email protected] with your order number, a detailed description of the issue, and clear photos or videos of the defective item.

2. Review: Our team will review the evidence and provide a decision within 1-2 business days.

3. Approval: If approved, we will provide instructions on how to return the item or process the exchange.

Important: Do not send the item back without our prior approval. Unauthorized returns will not be eligible for refunds or exchanges.

• Refund Policy: Once your return is approved and we receive the item, we will inspect it to ensure it meets our return criteria. Refunds will be issued back to your original payment method within 3-5 business days after the inspection is completed.

• Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective or incorrect.

• Exchanges: If you received the wrong size or style or simply want to exchange an item, please follow the same process by contacting us first. We will then provide further instructions.

Receiver: Ragdok Return

Address: 11328 Primavera Road, Pinon Hills, CA 92372, United States.

Phone number: +1 (307) 364-0118

We take great care in delivering the best quality products and minimizing defects. If you have any concerns, please reach out to us at [email protected] or call us at +1 (307) 364-0118, and we’ll work with you to find a solution.