A. ELIGIBLE FOR RETURNS & REFUNDS
We accept returns and issue refunds for both defective items or non-defective items that meet one of the following conditions:
• Defective item: The item arrived with a manufacturing fault or flaw.
• Shipping damage: The item was clearly damaged during transit.
• Wrong or missing item: You received the wrong item (wrong color/style/size) or an item was missing from your order.
• Not as described: The item received is significantly different from what was shown on our website.
Item condition requirement: All returned items must be unworn, unwashed, and in original condition, with all tags attached and original packaging (if included). To help us review quickly, please provide clear photos or a short video showing the issue before we approve a return or refund request.

B. NOT ELIGIBLE FOR RETURNS & REFUNDS
We cannot accept returns or issue refunds for:
• Items that show signs of wear, washing, alteration, or damage after delivery.
• Damage caused by misuse, improper care, or not following care instructions.
• Returns sent without prior approval from our support team.
• Claims without clear photo/video proof (for defect/damage/incorrect item cases).

C. RETURN WINDOW
We accept return requests within 30 days of delivery for eligible items, including non-defective reasons (change of mind, wrong size, or not as expected), and defective/incorrect/damaged items.

D. RETURN SHIPPING COSTS
• Ragdok covers return shipping if the return is due to our error (defective, damaged, wrong/missing item).
• Customer covers return shipping for all other return reasons. We recommend using a trackable service and keeping your shipping receipt.

E. RETURN PROCESS
Step 1: Contact us and provide proof
Email us at [email protected] with the subject: “Return Request – Order #[Your Order Number]”.
Include your full name, the email used for the order, the reason for the return, and clear photos/videos.
Step 2: Wait for approval
We’ll review your request and respond within 1–2 business days. If approved, we’ll send return instructions.
Step 3: Pack and ship
Securely pack the item(s) and ship them to:
Ragdok Returns
11328 Primavera Road, Pinon Hills, CA 92372, United States.
Step 4: Send tracking
After mailing your return, please email the tracking number to [email protected]. Once we receive your package, we’ll begin inspection within 1–2 business days.

F. REFUND PROCESS & TIMELINE
PROCESS
Step 1: Submit your request
Email us at [email protected] with your order number and the reason for the refund. Include photos/videos if the item is defective, damaged, or incorrect.
Step 2: Review and approval
We’ll review your request and respond within 1–2 business days. If approved, we’ll confirm the next steps (return required or not).
Step 3: Refund processing
If a return is required: After we receive and inspect your return, we process your refund within 3–7 business days.
If no return is required: We process your refund within 3–7 business days after approval.
Step 4: Funds appear in your account
Your bank or payment provider may take an additional 3–5 business days to complete the transfer to your account.
TIMELINE
Total timeline: About 7–12 business days for the refund to appear
• We review your request and reply within 1–2 business days.
• After we receive and inspect your request, we process your refund within 3–7 business days (or within 3–7 business days after approval, if a return isn’t required).
• Your bank or payment provider may take an additional 3–5 business days to complete the transfer to your account.
Important notes:
Original shipping fees are non-refundable.
Refunds cannot be issued for items returned without authorization.

G. CONTACT INFORMATION
If you need help with returns, refunds, please contact us:
• Email: [email protected]
• Phone: +1 307-364-0118
• Address: 11328 Primavera Road, Pinon Hills, CA 92372, United States
• Support Hours: Mon – Sat 9AM – 5PM (PST)
Thank you for choosing Ragdok. We hope to have the opportunity to serve you.