At Ragdok, we are committed to delivering your order efficiently and securely. Please review our shipping policy carefully:

• Shipping Locations: We currently only ship within the United States.

• Shipping Rate: A standard shipping fee of $4.95 is applied to all domestic orders, no matter the size or weight of your package.

• Processing Time: Orders are processed within 1-2 business days after receiving payment.

• Shipping Time: Standard delivery time is 5-7 business days, depending on your location within the U.S.

• Taxes: Sales tax is applied at checkout based on the shipping destination within the U.S. The tax rate will be calculated automatically according to state and local regulations.

• Tracking: After your order is shipped, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your shipment’s progress. Please note that it may take up to 1-2 business days for the tracking information to be updated in the system due to processing times from the carrier. Rest assured, your package is on its way, and we appreciate your patience during this period.

• Lost packages due to incorrect address: Please ensure that your shipping address is accurate when placing your order. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the item.

• Shipping Delays: While we strive for timely delivery, delays may occur due to factors beyond our control, such as weather conditions or carrier issues.

For further assistance with your order, feel free to contact our customer service at [email protected] or call us at +1 (307) 364-0118.