We aim to deliver your order as quickly and safely as possible. Please review the shipping policy below before purchasing.
A. ORDER PROCESSING AND SHIPPING TIME
We process orders Monday–Saturday (excluding Sunday and holidays). The timelines below include both handling time and the carrier’s estimated delivery time.
1. Handling Time: Orders are usually processed and shipped from our fulfillment partners within 1–3 working days after purchase.
2. Standard Shipping Time: We currently offer standard shipping service only.
• United States: 5–7 business days
• International: 10–15 business days
3. Total Expected Time:
• United States: typically 6–10 business days from the date of purchase
• International: typically 11–18 business days from the date of purchase

B. SHIPPING AREA
We offer worldwide shipping.

C. SHIPPING CARRIERS
We work with reliable shipping carriers (e.g., USPS, UPS, FedEx) to help ensure your order arrives safely and on time. The carrier may vary depending on your destination and service availability.

D. SHIPPING RATES AND ADDITIONAL FEES
We currently offer standard shipping with the following flat rates:
• United States: $4.99 per order
• International: $12.99 per order
This flat rate applies to your entire order, so you won’t be charged extra shipping fees for additional items.

E. ORDER TRACKING AND DELIVERY ISSUES
1. Order Tracking
Once your order ships, we will email you a tracking number (when available) so you can follow your package.

2. Unexpected Delays
Orders are usually shipped on time, but delays may happen due to:
• Incorrect or incomplete address details (missing apartment/unit number, etc.)
• Bad weather conditions
• International customs clearance
If your order is delayed beyond the expected timeframe, please contact us and we’ll assist you.

3. Delivered but Not Received
If your tracking shows “Delivered” but you haven’t received your package, please first:
• Check around your neighborhood (front door, mailbox, safe place) and ask neighbors or building staff.
• Contact the carrier with your tracking number (e.g., USPS, UPS, FedEx) to request more details.
If you still can’t locate the package after contacting the carrier, please email us at [email protected] and we’ll review the situation and do our best to assist.

F. ADDRESS VERIFICATION
Please make sure your shipping address is complete and accurate at checkout. We’re not responsible for delivery issues caused by incorrect or incomplete address information provided at checkout.

G. CUSTOMER SUPPORT INFORMATION
For any questions about shipping or tracking, please contact us:
• Email: [email protected]
• Phone: +1 (307) 364-0118
• Address: 11328 Primavera Road, Pinon Hills, CA 92372, United States
• Support Hours: Mon – Sat 9AM – 5PM (PST)